How To Find WooCommerce Customer Service and Tech Support
Last updated on September 14th, 2020 at 01:12 pm
Do you know what the beauty of WordPress is? It is the ease rendered by the platform to build and deploy business websites, without actually coding a piece. Sounds amazing!
An excellent initiative rather than an implementation of WordPress is in the development of WooCommerce stores. Running an online eCommerce store calls for a plethora of things. Right from creating a form page to adding products, designing the checkout page and integrating a trusted payment gateway, an online business needs all of the above.
To everyone’s surprise, WordPress has a feature to support all. What we mean to say is that WordPress has plugins that can effectively be used by the website owners to create custom-fit WooCommerce store.
Why Have a WooCommerce Customer Service and Tech Support Team in Contact Always?
The sole intent of a WooCommerce store is to attract and lure customers to make a purchase. However, what would happen if the site, for some reason, stops working or break down? Believing that your business is successful and generates decent revenue, shutting the website even for an hour would seem fatal.
It could be anything, either there is a server failure or a wrong move or your website is hacked. Wait hacked?
That’s the last thing you would want to happen to your WooCommerce store. There is tons of customer information stored on the website and saying that your website has been hacked, it would turn all of the data vulnerable to hacks and cyber-attacks.
You may or may not excel on the technical front and so connecting with the WooCommerce customer service and tech support team is the only way out.
In case, you have opted for a self-managed hosting service, we are afraid you would need to fix the error all by yourself. If not, the WooCommerce support team is all ears. You can reach out to them, share your problems and have them fix the issue at the earliest.
When Would You Need To Contact Tech Support Team Of WooCommerce?
There could bundle of reasons that compel you to contact the customer service desk or the tech support team of WordPress.
- Your website is working slower than usual
- Your website has suddenly stopped working
- Any of the pages of the WooCommerce website is returning an error.
- You wish to add/install a theme or a plugin.
- You cannot log into your account.
- You wish to upgrade your account or cancel the subscription
- Worried about auto-renewal of the subscription.
- You want to change the site settings
Either be the case, connecting with the tech support team is the best you can do to detect the issue and fix the same.
In case, you aren’t aware of the process of connecting with the customer service team, we will help you out. Follow the given below steps to seamlessly contact the team.
Ways to reach WooCommerce for the support
There are 5 different ways by which you can seek help from the customer service team of WooCommerce.
Pro Tip: Method 4 and 5 can avail of super-fast quality services, unlike lengthy processes that follow for Method 1, 2 and 3.
The first method is where we expect you to give a try yourself and see if you can perform the desired steps to fix the issue. In case, you have sound knowledge or even a basic idea of how to execute steps, this method will help you solve the problem, by yourself without having the need to raise a ticket.
What you need to do is visit the WooCommerce docs. Now, enter the keyword or the issue you are facing with your WooCommerce store. Use the search bar to perform the operation. Once you click on go, all of the related issues along with their solution pops on the screen. You can now look for the issue, find the steps given to solve the problem and execute them. If everything goes right, you will be able to successfully fix the issue, without the help of the support team.
One thing to be careful about is that your themes and plugins need to be updated. If they are not, visit dashboard -> updates and perform the job.
Then, you can easily solve your problems.
If the issue that you seek to be resolved is highly technical, we recommend you to follow the process explained as under. It is, factually, the best way to communicate with the customer service and tech support team of WooCommerce. So, here you go
For the existing and active customers of WooCommerce, raising a customer support ticket is the optimal way to reach them for support. It is a simple process and all you need to do is, click-open the website, reach the customer support section and there you would find an option that says: Raise Ticket. Click on this, enter the issue and related details and then raise the same. It is guaranteed that every filed issue is answered within 24 hours.
Under the ‘send your query’ section of WooCommerce’s official website, draft your issue. This is, however, a long process. The issue entered by you will then be studied and a suitable solution would be provided accordingly. For instance, where you wish to modify the website or add a theme, upgrade a feature or customize the appearance of the store, this is the best way to initiate a conversation.
Visit the 24X7 WP Support website if you want instant WooCommerce or tech support at feasible rates. As the name also signifies, this team is available at your service all the time. For urgencies or customized service requirements, this option is simply the best.
Looking for a quick fix for your WooCommerce store or WordPress website? You can directly place a call at the toll-free: 1-888-818-9916 (US & Canada) OR +44-800-069-8778 (UK) for Instant Support.
These were the four ways to connect with the WooCommerce support team. You can choose either of them based on your needs and convenience.